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At Mitchem Tire, we take pride in offering the best customer experience to Springfield, MO, Branson, MO and Ozark, MO. We strive to provide our customers with the best experience possible each visit.
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Josh Faulkner provided "above and beyond" information and service for 2 of our vehicles.
I recently moved to North Arkansas. I went to a couple of shops on Oct 23rd searching
for a tire company for a good price for a good tire AND for good customer service. MITCHEM TIRE got my business due to a clean shop and a young man named Josh. GREAT CUSTOMER SERVICE. I listened to Josh while he was on the phone and with other customers, while waiting on my tires to be mounted. He treated everyone with the same great service. You should reward Josh, its hard to find people like him. I know! I have a business of my own. Thanks Mitchem Tire in Branson, Mo.
Business reply to this review:
Thank you. Josh is a great person!
Had a tire going flat about four miles north of Branson. I contacted Josh and he loaned me an air pig to air up my tire and get it into the shop. They were quick and professional in fixing the tire and getting me back on the road. Thanks to Josh and service department
I pass two other service facilities to get to this location. Well worth it, This location has always been efficient and courteous Especially Josh He's been there since I'v been using this facility
and I would follow him to a different one if I had to. Great service
What's a travelers worst nightmare? Car trouble away from home! Our van started to wobble on the highway and felt like the wheels were falling off! Went to BAT Boys automotive who diagnosed bad tire and referred us to Mitchem. Josh was able to get us right in and give us a great price on Michelin tires. But tires can be bought anywhere. What you can't get everywhere is great customer service! Knowing we are vacationing, Josh got us in and out in under 45 minutes in spite of a constant customer flow. I observed him taking the time to call a family who had already left the store (in the same situation as us) whose daughter had left her iPod. Again in spite of the constant flow of customers, Josh took time to do the right thing. The guys at Mitchem were so nice, we will refer them at every opportunity! To the owner and manager of the store; you've done a great job in choosing staff and training them well. This kind of service comes from the top down!
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